Frequently Asked Questions
Frequently Asked Questions.
We are regularly approached with a variety of questions by professional swimming pool contractors, architects, builders, paint merchants and of course, swimming pool owners. The following list is representative of some of the queries we deal with on a day to day basis, but is by no means comprehensive! Please email or call us for paint advice on 01202 295 570.
Q: Are the Colour Chart colours on my computer screen accurate?
A: Computer screens do not represent paint colours accurately or consistently as lighting conditions and screen settings vary between monitors. To help colour matching, we do recommend you source a BS4800 or RAL colour card/swatch locally before placing your order.
Q: How do I know that I have all that I need for painting my pool?
A: We have tried to make our website as informative as possible, with User Guides and relevant products to help you make your selections. If you are at all unsure, contact us with details and we will endeavour to make sure you identify everything you require to complete your project. See our Preparation Guide and our Troubleshooting Guide to help you.
Q: Do you keep paint in stock?
A: All products are made to order for our customers, however some standard colours and seasonal products such as Swimming Pool Paints and Tennis Court Coatings are available for dispatch within 24 hours of ordering. We normally keep most white and black finishes on the shelf, in modest quantities.
Q: Can you match colours across the BS & RAL reference systems?
A: We provide a colour matching service and where possible will try and cross match between standard ranges.
Q: Do you have a paint that will smarten up my swimming pool?
A: Yes it’s easy using our A148 Swimming Pool and Pond Paint. Available in many colours, it is non toxic and will give many years of protection.
Q: This may sound odd, but my pool house can get very hot in the summer; can you help prevent this?
A: Try our Anti-Glare Coatings in temporary or permanent finish which will help reflect the sun, keeping your room cooler.
Q: We recently moved house and I would like to paint the swimming pool; have you any advice as I have never done this before?
A: We can advise you with the preparation and painting of your swimming pool. Please download and read our FREE Guide to painting swimming pools.
Q: Do you deliver pool paint to the Channel Islands, Scottish Highlands & Islands, Northern Ireland, Isle of Man, Isle of Wight?
A: Yes, we can arrange special deliveries to all of the above, however special rates do apply. Please allow a suitable period of time as it can take up to 7 working days for goods to be delivered once your order is ready for dispatch.
Q: Do you ship to other countries?
A: At present we don’t arrange shipment outside the UK, *Channel Islands, Scottish Highlands & Islands, Northern Ireland, Isle of Man or Isle of Wight. However, we can offer advice on this and are happy to deliver goods directly to a freight-forwarder or other delivery company on your behalf, on an Ex Works only basis. All costs and liabilities are with the buyer.
*PAINT DELIVERY TO THE CHANNEL ISLANDS - Channel Island Lines provides a freight and distribution service between the UK and the Channel Islands with most goods being delivered on the day they reach the islands. We are now regularly delivering our paints and coatings via Channel Island Lines so if you have a requirement for our pool paints "over the water", please contact us for details.
Q: How much will delivery cost?
A: Our standard delivery charges to UK Mainland addresses start from £10.00. Please see our "Contact & Order" page for full details of all other charges.
Q: How long will delivery take?
A: Goods will normally be dispatched within 1-5 days of receipt of the order and delivered within 24 hours from the day of dispatch (Mainland UK). Delivery will be by courier and must be signed for upon delivery, unless you have given us alternative instructions (a signature will still be required).
Q: Can I arrange for my order to be delivered to an address other than my own?
A: Yes it's simple; just tell us where you would like it delivered noting that someone will need to sign on your behalf.
Q: Can I pay for my order when I receive it?
A: No. All products must be paid for prior to dispatch.
Q: Can I return goods to you?
A: We are a specialist paint manufacture and make all coloured paint finishes to order, upon receipt of payment. This can take between a couple of hours or up to 7 days for unusual and special colours and finishes, which are classed as bespoke or personalised and are not returnable unless faulty. However, some of our primers are returnable. Please be aware all returned goods are subject to our Returns Policy and Standard Terms and Conditions of Sale and your intention of returning said goods must be notified to us in writing within 14 days of delivery.